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Error when trying to use Photoshop. Please help.
 

jeff_edelson@forum.adobe.com




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Old Post  10-15-07 - 11:16 AM  
Hey. I recieved my photoshop software the other day and im having some probl
ems with the software. I was wondering if someone could help me figure out h
ow to solve the problem. the photoshop itself opens and has all the options 
and stuff but when i try to
open an image or make a new image i get a pop up.

this is what it says:

adobe photoshop cs3 extended photoshop.exe - fatal application exit
the specified module could not be found C:\program files\common files\adobe\
adobe version cue cs3\client\3.10\versioncueui.dll

then when i click ok it has:

the instruction at "0x5ad71531" refrenced at memory at "0x00000014". The mem
ory could not be read.

then it just shuts photoshop down.

have enough space and memory on my computer so i dont think that is a proble
m.

also if someone can help me out on this too when trying to figure out what w
as going on with photoshop and figuring out if it was a space and memory pro
blem i uninstalled my dreamweaver flash and fireworks software then when i w
ent to install the software
agian it wasnt working so i decided to use my system restore and the files w
ere back but when i clicked on them i get a message:

AMT SubSystem Failure
the subsystem has failed catastrophically. you must reinistall or contact cu
stomer support.

then when i stick the disc in to reinstall the little box comes up and i cli
ck install and the little file box pops up in the left hand corner of the sc
reen and is initializing like it always does but when its done the big insta
ll box that pops up afterwo
rds doesnt pop up at all.

the fireworks flash and dreamweaver are all CS3 professional and the photosh
op is CS3 extended.

Thanks for any help anyone can give me.

- jeff


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Re: Error when trying to use Photoshop. Please help.
 

HuntDanita@adobeforums.com




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Old Post  10-24-07 - 03:16 AM  
I am having the exact problem with photoshop as you are, I wish someone knew
 why it is shutting down like that.


Post Follow-Up to this message ]
Re: Error when trying to use Photoshop. Please help.
 

jeff_edelson@adobeforums.com




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Old Post  10-24-07 - 03:16 AM  
actually contacted adobe a few days ago and got a message saying:

I understand that when you try to open a file you get the error: #the
specified module could not be found C:\program files\common fi
les\adobe\adobe version cue cs3\client\3.1.0\versioncueui.dll# When you clic
k
Ok on that error you get this error: #the instruction
at "0x5ad71531" referenced at memory at "0x00000014". The memory could
not be read.#
Try removing the Version Cue ClientŪ, to remove the Version Cue Client
do the following:
1) Delete the following folder: C:\Program Files\Common
Files\Adobe\Adobe Version Cue CS3\Client.
2) Reinstall Photoshop CS3
3) Install the VC Client update.

its working for me know. hope this helps your problem too.


Post Follow-Up to this message ]
Re: Error when trying to use Photoshop. Please help.
 

Michael_D_Sullivan@adobeforums.com




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Old Post  10-24-07 - 08:17 AM  
If you aren't in a workgroup that has a Version Cue server, you don't need t
o have the Version Cue features enabled, unless you want to use the Adobe-st
yle File Open dialogs (which are the only part of Version Cue that is availa
ble if you aren't connected
to a Version Cue server).

To turn off Version Cue, first open Bridge and go to Edit > Preferences. On 
the "Startup Scripts" tab, make sure that "Adobe Version Cue" and "VersionCu
eSDKLoader" are unchecked; while you're at it uncheck "Start Meeting" if you
 don't have Acrobat Connect
, whatever that is. Click OK, then exit Bridge. Restart Bridge and exit, to 
make sure the changes took hold. Now try opening Photoshop. If you can persu
ade it to open, go to Edit > Preferences > File Handling and make sure "Enab
le Version Cue" is unchecke
d.

If you can't open it, try deleting your preferences by holding down Ctrl+Shi
ft and put another finger on the Alt key. Double-click on the Photoshop icon
 and IMMEDIATELY press and hold Alt. With any luck, Photoshop will open and 
you will get a dialog askin
g whether to delete your preferences, to which you will say OK and proceed t
o have Photoshop open. Make sure "Enable Version Cue is unchecked in your pr
eferences and hopefully you won't have this happen again.


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Re: Error when trying to use Photoshop. Please help.
 

thylaslain@gmail.com




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Old Post  11-13-07 - 03:16 AM  
I've tried that but unfortunately, when it comes to saving my
preferences on Photoshop, it just shows me the same message again and
shuts down. When i restart, photoshop has not saved the preference.

I tried the ctrl+shift method, and all that shows up is a "Browse
Folder" window that gives me the option to choose an additional plug-
in...what am I doing wrong?



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Re: Re: Error when trying to use Photoshop. Please help.
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kleberbettio




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Old Post  06-23-08 - 12:56 PM  
just get the DLL files located on folder  C:\Program Files\Common Files\Adob
e\Adobe Version Cue CS3\Client\3.0.0

an paste on the folder

C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Client\3.1.0


its 3 files .... Ok Try to load Photoshop Now .... probably will work ... wo
rks for me .......  Tx


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